ITPAL
Resolve IT Tickets Faster with AI agent
Our B2B SaaS helps IT teams triage incoming tickets, provide an AI suggestion solution, and prevent repetitive future tickets.
View ITPAL siteDemostration
What I Did
I solo-built this MVP end-to-end — starting in July 2025 and covering every layer of the product lifecycle:
- Research — Identified the problems through collecting on social media.
- Design — Designed the full UI/UX, from information architecture and wireframes to high-fidelity prototypes and a lightweight design system.
- Development — Built and shipped a workable MVP, including the AI chat interface, admin configuration panel, and backend integrations.
Research
Ideation
The starting point was personal — I was searching for my ikigai. I asked myself three questions at the same time:
What am I good at?
What do users need?
What do I love?
I collected their problem on social media
What do users need?
Top Demand
1. Reset password
2. Security
3. IT infrastructure
Design
Design system
I have tried to consistent the design, make MVP possible to scale
Summary
I want to systemize the prototype, I imported it back to figma, build a design system by AI, then implement to prototype.
A design system rule to generate tokens
Back-end
Update soon
